Privacy Policy

[Updated April 2024]

Information on your Personal Data Protection:

The company that owns this website and is responsible for the personal data that you have provided us, as well as the processing thereof, is The Gallery for Revel Artists and Political Art Sociedad Limitada, incorporated in Valencia (Spain), with the mailing address Apto de Correos 61, Calle Joaquin Costa 39, Valencia, 46005, Spain (hereinafter “The GRAPA”).

Any information to which we have access that allows us to identify you, such as name, surname, email, address, telephone numbers, type of device, debit or credit card number, etc. (hereinafter, “Personal Data”) will be stored and used in accordance with the provisions of this Privacy Policy, the basic aspects of which are the following:

  • Responsible for the treatment The GRAPA S.L - CIF B13781992

  • Postal Address Apto de Correos 61, Calle Joaquin Costa 39, Valencia, 46005, Spain

  • Email info@thegerapa.com

  • Contact DPD info@thegerapa.com

  • Purposes of the treatment Management of profiles, users and clients

    • Purchasing and service management

    • Management of sending information, advertising

    • Management and provision of personalized services, promotional campaigns; sending benefits and individualized offers

    • Satisfaction and service quality surveys

    • Customer Service

  • Legitimation Execution of sales contracts

    • Consent of the interested party

    • Legitimate interest of The GRAPA

    • Compliance with a legal obligation

    • Fulfillment of a contractual obligation

  • Recipients No Personal Data will be transferred to third parties unless expressly outlined under this Privacy Policy.

  • Rights of the interested party Access, rectification, deletion and opposition, limitation and portability of their Personal Data

The bases on which The GRAPA will process your Personal Data when you provide it to us as a user of this website ( www.thegrapa.com ) are established below.

PERSONAL DATA OF THE INTERESTED PARTY

In the event that you register in order to make your purchases, to receive our newsletter, ´grapa blog´ or for any other reason, or in the event that you allow us to send you communications about our products that are not directly related to your purchase, or you have requested receipt of catalogues, offers, promotions or other advantages and benefits, the Personal Data that you provide us will be incorporated into a database for whose processing The GRAPA is responsible and will be used only to send you information and advertising about our products, as well as to the specific purposes that you have requested in each section. The sending of information and advertising is based on the consent that is requested on each occasion, without in any case the withdrawal of that consent conditioning the execution of the purchase contract or services that you request.

In the event that you provide us with Personal Data of third parties, you are responsible for having informed and having obtained the consent of said people to be provided for the purposes indicated in this Privacy Policy.

TRANSFER OF PERSONAL DATA

You also expressly authorize us to assign or transfer your Personal Data to any affiliated companies of The GRAPA in those cases in which these affiliates are directly involved in the purpose or service that you have requested. All companies associated with The GRAPA are committed to complying with adequate privacy and security standards in accordance with the EU for the processing of personal data.

Likewise, it may also be necessary to execute the purchase or the requested service that we provide your Personal Data to third parties that provide us with support services, such as financial entities, anti-fraud entities, providers of technological services, logistics, transportation. and delivery, customer service or authorized distributor near your home or where you have purchased your parts. By providing us with your Personal Data, you authorize us to process and share your information with said collaborators. Your authorization also extends to those cases in which, for the efficiency of the service, the providers may be located in other third countries located outside the European Economic Area that do not provide a level of data protection comparable to that of their country. or, where appropriate, that of the European Union, even if there is no adequacy decision by the European authorities in this matter with respect to said third countries.

Your Personal Data will not otherwise be transferred, disclosed or modified without your prior consent, except by legal obligation.

PERSONNEL DATA CONSERVATION TIME

Your Personal Data will be kept in our database as long as the relationship with you is maintained, depending on the purpose for which it was provided, and you do not request its deletion.

Once the purpose has been achieved, or any of the data protection rights have been exercised, your Personal Data will be kept, duly blocked, for the legally established periods in which any liability may arise for The GRAPA. Once these limitation periods have passed, your Personal Data will finally be deleted from our databases.

PREPARATION OF AUDIENCE SEGMENTS

In order to be able to offer you products and services according to your interests and improve your experience as a user, The GRAPA may carry out audience segmentation actions, but in no case does it create individualized or personalization profiles in which the user can be identified and monitored. To create these segments, The GRAPA may collect, study and create a "user profile" based on the User's interaction with the website and with The GRAPA.

This information allows The GRAPA to improve the information it sends to Users – whether based on the consent given by the user or the legitimate interest of the GRAPA – by email and by telephone, when this has been provided, thus taking into account their activity. Additionally, The GRAPA may carry out as many aggregate and statistical reports for internal analysis as to measure the effectiveness of its campaigns sent in this way.

The creation of these segmented audiences is based on the legitimate interest of The GRAPA to carry out the aforementioned processing of interaction data with the User, without prejudice to their rights as a consumer.

YOUR RIGHTS REGARDING DATA PROTECTION

At any time, with respect to your Personal Data, you can exercise your rights of access, rectification, deletion and portability, as well as the right to limit or oppose its processing, and you can also revoke your consent to the transfer of data mentioned above, by contacting to the Data Protection Officer or the Data Controller at the addresses provided above.

In your request to exercise your rights, you must indicate the reason for your request and we may request a copy of your ID, passport or other valid document that identifies you before processing your request.

Likewise, if your request is not satisfied, you may file a claim with the Spanish Data Protection Agency (www.aepd.es).

COLLECTION OF PERSONAL DATA AND PURPOSES OF ITS PROCESSING

There is certain information - which will be indicated as mandatory - without which it will not be possible to manage your registration as a user, as a customer, as a beneficiary of a personalized offer or promotion, or as a recipient of other advantages, functionalities or services available through this page. website or that have been offered by The GRAPA through other types of media.

You guarantee that the Personal Data you have provided us are true and accurate and undertake to notify any changes or modifications thereof if this is relevant to the provision of our services. In the event that you provide us with Personal Data of third parties, you are responsible for having informed and obtained the consent of said people to be provided for the purposes indicated in this Privacy Policy or in the different sections of this website. Any damages and losses possibly caused to the GRAPA or a third party due to the communication of data or information that is erroneous or incomplete or that has been provided without the consent of the affected party in the registration or purchase forms of this website will be the exclusive responsibility of the user who provided said information. information.

The GRAPA will process your Personal Data provided by you for the following purposes:

  1. Manage your registration as a user of this website, both for the purposes of identification and to give you access to the products and services that are available to registered users.

  2. Manage compliance and execution of the purchase and sale contract of the products purchased by you or any other contract signed by you through this website.

  3. .Provide customer service to resolve any incident, complaint, claim, doubt or suggestion that is raised by users through the website, by telephone or any other means, in relation to any matter related to the products and services of the GRAPA as well as the functionalities of the website. Requests, incidents and questions made by Users may be recorded, as well as The GRAPA´s responses and other procedures to manage and follow up on User requests.

  4. Contact you by telephone, email or other equivalent means of communication in relation to the products and services purchased or contracted by you or functionalities of this website, including those related to security.

  5. Inform you, in the event that you have subscribed to our newsletter, about our products and services, by email or any other means of communication accessible by the data that you have provided us.

  6. Internally analyze the tastes and preferences of our users and clients in order to improve interaction with them, generate audience segments and improve our marketing actions and our sales.

  7. Execution of general promotional campaigns and private sales.

  8. Send commercial communications from The GRAPA when you have accepted the box relating to the reception of communications, including electronic ones, enable them for these purposes.

  9. The GRAPA may also send commercial communications in relation to products and/or services similar to those previously contracted by the User, without it being necessary to obtain consent based on the legitimate interest of The GRAPA.

  10. Satisfaction and service quality surveys.

  11. Management and processing of personalized services, including the application of personalized benefits, offers and promotions for a selection of clients.

  12. Conduct satisfaction and service quality surveys

  13. Respond to user communications and our customer service. For this purpose, The GRAPA may contact users through any means of communication provided, for the purposes of addressing the query, complaint or claim raised through the channels and means made available to them.

UPDATE AND CONTACT

The GRAPA may review and update this Privacy Policy at any time. Any changes to this Privacy Policy will be posted and, to the extent reasonably possible, communicated to you. In any case, we ask that you visit this document frequently, so that you are always duly informed.

If you have any questions, wish to exercise any of your rights or have any questions about this Privacy Policy and the way in which we process your Personal Data, you can contact us at the following address: info@thegrapa.com